Privacy Policy
Adrian Harper Naturopathy
ABN 88 613 926 134
Last updated: August 2026
1. Our Commitment to Privacy
Adrian Harper Naturopathy is committed to protecting the privacy, confidentiality and security of personal and health information.
This Privacy Policy explains how Adrian Harper Naturopathy collects, holds, uses and discloses personal and health information in connection with naturopathic consultations, related healthcare services, practice administration and use of this website.
Personal and health information is handled in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Health Records Act 2001 (Vic) and Health Privacy Principles (HPPs).
2. Information We Collect
In order to provide healthcare and operate the practice, Adrian Harper Naturopathy may collect and hold personal information including:
your name, date of birth and contact details
residential or postal address
appointment and booking information
billing and payment information
correspondence and communications with the practice
emergency contact information where provided.
As a healthcare practice, we also collect sensitive health information where reasonably necessary for your care. This may include:
current and previous medical conditions and diagnoses
symptoms and clinical history
family and relevant social history
medications, nutritional supplements and herbal medicines
allergies, intolerances and adverse reactions
dietary and lifestyle information
pathology, imaging and other investigation results
information provided by medical practitioners and other healthcare professionals
clinical consultation notes
treatment plans, prescriptions and recommendations
correspondence relating to your healthcare
information relating to pathology, functional testing, supplements and herbal medicines arranged as part of your care.
We endeavour to collect only information that is reasonably necessary for providing healthcare or managing the practitioner–patient relationship and the operation of the practice.
3. How We Collect Information
Personal and health information will generally be collected directly from you through:
online or paper intake and consent forms
consultations
online appointment bookings
telephone and email communications
Telehealth consultations
information, documents or photographs you provide
pathology and other investigation results
treatment and clinical correspondence.
With your consent, or where otherwise permitted by law, relevant information may also be collected from third parties including your GP, nephrologist, medical specialists, allied health practitioners, pathology laboratories, hospitals, other healthcare providers or a person authorised to provide information on your behalf.
4. Why We Collect and Use Your Information
Personal and health information may be collected, held and used to:
provide naturopathic and related healthcare services
assess your health and clinical history
develop, provide and review treatment plans
monitor treatment progress and outcomes
assess the safety and suitability of nutritional and herbal medicines
review pathology and other investigations
communicate with you about your healthcare
arrange referrals, pathology, testing, supplements or other services where requested or clinically appropriate
collaborate with other healthcare professionals involved in your care
manage appointments and appointment reminders
process payments and maintain financial records
undertake practice administration
respond to enquiries or complaints
comply with legal, taxation, insurance, professional and regulatory requirements.
Where practicable, you may make a general enquiry without identifying yourself. However, sufficient identifying and health information will ordinarily be required to safely provide individual healthcare.
5. Consent and Disclosure of Health Information
Your personal and health information will not ordinarily be disclosed to another person or organisation without your consent unless the disclosure is permitted or required by law.
With your consent, relevant health information may be shared with healthcare professionals involved in your care, including GPs, nephrologists, other medical specialists, allied health practitioners, pathology providers, hospitals and other healthcare services.
Only information reasonably necessary for the relevant clinical or administrative purpose will ordinarily be disclosed.
Information may also be used or disclosed without consent where permitted or required by law, including in circumstances involving a serious threat to an individual's life, health or safety where the applicable legal requirements are met.
6. Collaborative Healthcare
Adrian Harper Naturopathy works within integrative and collaborative-care settings and may communicate with other healthcare practitioners involved in your care where appropriate.
Where you request or consent to collaboration with another healthcare professional, relevant clinical information may be exchanged to support coordinated and safe healthcare. This may include pathology results, treatment plans, clinical observations, medications, supplements and other information relevant to your care.
Consultations at Melbourne Holistic Doctors
When consultations are provided through Melbourne Holistic Doctors in Kew, personal and health information may also be collected, accessed and stored within the clinic's clinical and administrative systems, including MedicalDirector Helix.
Information may be accessible to authorised members of the Melbourne Holistic Doctors healthcare or administrative team where reasonably necessary for providing or administering your healthcare.
Information handled independently by Melbourne Holistic Doctors may also be subject to the clinic's own privacy policies and procedures.
7. Clinical Records and Practice-Management Systems
Depending on where and how you consult with Adrian Harper Naturopathy, your clinical, appointment and administrative information may be stored using one or more electronic clinical and practice-management systems, including:
Cliniko — used for patient information, appointments, clinical records and practice administration associated with Telehealth consultations provided via Adrian Harper Naturopathy
SimpleClinic — used for clinical records, treatment planning and related practice functions associated with consultations provided through Melbourne Holistic Doctors.
MedicalDirector Helix — used for clinical records and healthcare information associated with consultations provided through Melbourne Holistic Doctors.
The particular system or systems used may depend upon the consultation setting and services being provided.
8. Storage and Security
Reasonable steps are taken to protect personal and health information against misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically using clinical, practice-management, communications, payment, cloud and other professional service providers. Appropriate administrative and technical safeguards are used according to the nature of the information being handled.
Access to clinical information is limited to persons requiring access for legitimate clinical or administrative purposes.
Physical documents containing personal or health information, where used, are stored securely.
Records are retained for the periods required under applicable legal and professional requirements and securely destroyed or de-identified when they are no longer required.
9. Payment Information
Adrian Harper Naturopathy uses third-party payment-processing services, including Stripe and Square, to process consultation fees, invoices and other payments.
When you make a payment, these providers may collect and process personal and transaction information including your:
name
email address
telephone number
billing or postal address
payment details
transaction details.
Complete payment-card or banking details entered directly into Stripe or Square are processed by the relevant payment provider in accordance with its own privacy and security practices.
Adrian Harper Naturopathy may retain information associated with the transaction, including your name, contact information, invoice details, amount paid, payment status and transaction history where reasonably necessary for healthcare administration, accounting, taxation and legal purposes.
10. Third-Party Service Providers
Adrian Harper Naturopathy uses third-party service providers in operating the practice and providing healthcare. These may include:
Cliniko
SimpleClinic
MedicalDirector Helix
Stripe
Square
pathology and laboratory providers
professional supplement and herbal medicine dispensing services
Telehealth providers
email and communication services
website hosting and website service providers
accounting and professional service providers.
These providers may collect, store or process personal information where reasonably necessary to provide the relevant service.
Where appropriate, reasonable steps are taken to select reputable service providers and manage personal and health information consistently with applicable privacy requirements.
Third-party providers may have their own privacy policies governing information they independently collect or process.
11. Overseas Storage and Disclosure
Some technology and service providers used by Adrian Harper Naturopathy may operate infrastructure, subprocessors, technical support or other services outside Australia.
As a result, personal information may in some circumstances be processed by, accessible to or disclosed to service providers or subprocessors located outside Australia.
Where overseas disclosure of personal information occurs, reasonable steps will be taken as required by applicable Australian privacy law.
The countries involved may vary according to the service provider and its current infrastructure or subprocessors. Information about the location and privacy practices of individual service providers may also be available through their respective privacy policies.
12. Email, Telephone and Electronic Communication
Adrian Harper Naturopathy uses electronic communications, including email, telephone, SMS and Telehealth, in providing and administering healthcare.
Electronic communication carries inherent privacy and security risks. While reasonable precautions are taken, the security of information transmitted through ordinary email, SMS or other electronic communications cannot be absolutely guaranteed.
Patients are encouraged not to transmit unnecessarily sensitive information through unsecured communication channels where a more secure alternative is available.
Information received through electronic communications that is relevant to your healthcare may form part of your clinical record.
13. Website, Cookies and Analytics
When you visit the Adrian Harper Naturopathy website, certain technical information may be collected automatically by the website platform or related services. This may include:
browser and device information
IP address or approximate location information
pages viewed
referring website
dates and times of visits
general website usage information.
The website may use cookies, analytics and similar technologies to operate the website, understand how it is used and improve its functionality.
Website analytics information is not ordinarily added to your clinical health record or used to provide individual healthcare unless you separately provide information to the practice for that purpose.
You may be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.
14. Online Enquiries and Appointment Bookings
Information submitted through online enquiries, appointment bookings or other website functions may be transmitted to or processed by the relevant website, booking or practice-management provider.
Information you provide for the purpose of making an appointment or requesting healthcare may be incorporated into your administrative or clinical record.
Please avoid providing unnecessary sensitive health information through general website contact forms or unsecured communication channels.
15. Direct Marketing
Health information will not be used for direct marketing except where permitted by applicable privacy law and any required consent has been obtained.
If you consent to receiving newsletters, practice updates or other marketing communications, you may withdraw your consent or unsubscribe at any time.
Administrative and clinical communications relating to appointments, treatment or healthcare are not considered marketing communications.
16. Access to Your Personal and Health Information
You may request access to personal or health information held about you.
Requests should be made using the contact details at the end of this policy. Reasonable proof of identity may be required before information is released.
Access will generally be provided in accordance with applicable privacy and health-records legislation, subject to any lawful exceptions.
Where permitted by law, a reasonable fee may be charged for costs associated with providing access to health records. You will be advised of any applicable charge before the request is processed.
17. Correction of Personal and Health Information
Adrian Harper Naturopathy takes reasonable steps to ensure that personal and health information is accurate, complete and up to date where necessary for the purposes for which it is used.
If you believe information held about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may request that it be corrected.
Requests will be considered and dealt with in accordance with applicable privacy and health-records legislation.
18. Data Breaches
Adrian Harper Naturopathy takes reasonable steps to protect personal and health information and maintains processes for responding to suspected privacy or data-security incidents.
Where a data breach occurs that is subject to notification requirements under applicable Australian law, affected individuals and the relevant regulatory authority will be notified as required.
19. Privacy Enquiries and Complaints
If you have a question, concern or complaint about the handling of your personal or health information, please contact Adrian Harper Naturopathy using the details below.
Privacy complaints will be considered and investigated where appropriate, and a response will be provided within a reasonable period.
If you are not satisfied with the response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or, in relation to Victorian health information, the relevant Victorian health privacy regulator.
20. Changes to This Privacy Policy
This Privacy Policy may be reviewed and updated periodically to reflect changes in legislation, clinical or administrative practices, technology or service providers.
The current version will be published on this website and will state the date on which it was last updated.
21. Contact Details
Adrian Harper Naturopathy
Adrian Harper
ABN 88 613 926 134
NHAA Member 155041
Email: naturopathy@adrianharper.com.au
Telephone: 0488 042 221
Postal address:
PO Box 5292
Middle Park VIC 3206
In-person consultations:
Melbourne Holistic Doctors
78 Harp Road
Kew VIC 3101